Privacy Policy

rtk10 is Bangladesh's trusted online casino and sports betting platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We understand that when you entrust us with your personal information, you expect that information to be handled with the highest level of care and professionalism.

This Privacy Policy explains in clear, straightforward terms what personal data rtk10 collects from you, why we collect it, how we use it, who we may share it with, and what rights you hold over your own information. By accessing or using the rtk10 platform — including our casino games, cricket betting markets, slots, and live casino tables — you agree to the practices described in this policy.

We strongly encourage you to read this document in full. If you have questions about any section, please contact our support team at [email protected].

When you register, deposit funds, or interact with rtk10's platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, and national identification details required for account verification.
• Contact information: email address and mobile phone number used for account communications and notifications.
• Financial information: transaction history, payment method references (e.g. bKash, Nagad, Rocket mobile wallet identifiers), and deposit/withdrawal records.
• Technical information: IP address, browser type, device type, operating system, and session activity logs collected automatically when you use our platform.
• Usage data: game history, betting patterns, preferred game types (slots, cricket betting, live casino), and bonus activity, used to personalise your experience.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless explicitly required by applicable regulations.

rtk10 processes your personal data only for legitimate, clearly defined purposes. Specifically, we use your information to:

• Create and manage your rtk10 account, verify your identity, and comply with responsible gaming obligations.
• Process deposits and withdrawals securely, including transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Deliver customer support, respond to enquiries, and resolve disputes in a timely and fair manner.
• Send you account notifications, promotional offers, and updates about new games or cricket betting markets — you may opt out of marketing messages at any time.
• Monitor platform activity to detect fraud, prevent money laundering, and ensure a safe and fair gaming environment for all users.
• Improve our platform, analyse usage trends, and develop new features — this analysis is performed on aggregated, anonymised data wherever possible.

rtk10 does not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:

• Service providers: trusted third-party companies that help us operate the rtk10 platform (e.g. payment processors, fraud detection providers, technical infrastructure partners) are granted access only to the minimum data necessary to perform their specific functions, and are contractually obligated to protect that data.
• Legal obligations: we may disclose your information when required to do so by applicable law, court order, or regulatory authority — for example, to satisfy anti-money laundering requirements.
• Business transfers: in the event of a merger, acquisition, or sale of business assets, your data may be transferred to the successor entity, who will remain bound by the terms of this Privacy Policy.

In all cases, we take reasonable contractual, technical, and organisational steps to ensure that any party receiving your data maintains appropriate confidentiality and security standards.

rtk10 supports deposits and withdrawals via Bangladesh's most widely used mobile banking services — bKash, Nagad, Rocket, and Upay — as well as Visa and Mastercard. When you initiate a financial transaction, the payment platform you use (e.g. bKash or Nagad) processes the transaction on its own infrastructure under its own privacy policy. rtk10 receives only a transaction reference and status confirmation; we do not store your full mobile wallet PIN, card number, or CVV.

All financial records held by rtk10 are used solely for the purpose of account management, dispute resolution, and compliance with applicable financial regulations. Transaction data is retained for the period required by law and then securely deleted.

rtk10 uses cookies — small text files placed on your device — to maintain your login session, remember your preferences, and gather aggregate analytics data that helps us understand how players use our platform. We do not use cookies to build individual advertising profiles or to track you across third-party websites.

You can control or disable cookies through your browser's settings menu. Please note that disabling certain cookies may affect the functionality of the rtk10 platform — for example, you may need to log in manually on each visit if session cookies are disabled. For most players, the default browser cookie settings provide the best experience.

rtk10 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Account data is retained for the duration of your active membership and for a reasonable period thereafter to enable dispute resolution and comply with applicable legal obligations.

When personal data is no longer required, rtk10 will securely delete or anonymise it. Anonymised data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.

As a user of rtk10, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team with a clear description of your request:

• Right of access: you may request a copy of the personal data rtk10 holds about you.
• Right to rectification: if any information we hold about you is inaccurate or incomplete, you may ask us to correct it.
• Right to erasure: you may ask us to delete your personal data, subject to legal retention requirements and ongoing dispute resolution obligations.
• Right to restriction: you may ask us to restrict the processing of your data while a complaint or correction request is under review.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.

We aim to respond to all data rights requests within 30 days. In cases where a request is particularly complex or involves multiple requests, we may extend this period by a further 30 days, informing you of the extension in advance.

rtk10 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption on all data in transit, secure server environments with restricted access controls, regular security assessments, and staff training on data protection best practices.

While we take every reasonable precaution, no online platform can guarantee absolute security. We encourage all rtk10 players to use a strong, unique password, keep their login credentials confidential, and contact our support team immediately if they suspect any unauthorised access to their account.

rtk10 is strictly an adults-only platform. You must be 21 years or older to register an account and use our services. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a user under 21 has provided personal data to rtk10, we will take immediate steps to delete that information and close the associated account. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms.

rtk10 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent in-platform notice.

We encourage you to review this Privacy Policy periodically to stay informed about how rtk10 protects your information. Your continued use of the platform after any changes take effect constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way rtk10 handles your personal data, our support team is available to assist you. We are committed to resolving privacy-related enquiries promptly and transparently.

You may reach our support team by email at [email protected]. Please include your registered username and a clear description of your query so we can assist you as efficiently as possible.